Website Privacy Statement:

The website address is: https://drhypnocoach.com

This Privacy Policy explains how DR Hypnotherapy Services Ltd use and protect any information that you give to us when you use this Service.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time and we suggest that you regularly check this page to ensure that you continue to be comfortable with the measures that we take to protect your privacy.

This policy is effective from 1st December 2021

By visiting www.drhypnocoach.com you are accepting and consenting to the practices described in this policy.

• By continuing to use our site, you are agreeing to our use of cookies described below.

• Any changes we make to our privacy and cookie policy will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any changes to our privacy and cookie policy.

• For the purpose of the Data Protection Act 1998 (the Act), the data controller is Debbie Robertson, DR Hypnotherapy Services Ltd, Glasgow, G2 1BP.

• When using the forms, email and maps on our website, your identity may be available to third parties such as Google Maps and Gmail.

What personal data we collect on our website and why we collect it

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Who we share your data with

We never intentionally share your data however when you use our site, the contact form may identify you to wordpress.org

Analytics

Our website collects visitor information on your browser, how long you spend on our site and what pages you visit, to help us to design our site to make it as user friendly as possible.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. Any information you provide us with in therapy sessions is retained for five years.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We hold our clients and students contact information only for the purposes of providing the therapy or training services that you have approached Dr Hypnotherapy Services Ltd and asked us to provide for you. We do not use your contact information for any other purpose such as marketing and we hold all contact information confidentially.

Additional information

How we protect your data

The electronic data we store is password protected and stored safely.

Contract data retention statement: 

DR Hypnotherapy Services Ltd use your details for running our business, including contacting you about appointments. We will not contact you for any other purpose.

Your basic data will be kept for five years after the end of therapy or when we last hear from you. After this time paper records will be safely destroyed by shredding and will be unavailable for a data request.

Any email, text or other electronic correspondence between DR Hypnotherapy Services Ltd and clients will be kept for five years and will then be deleted from our computers. We do not store your details on third party cloud systems.

You have the right to ask to see the information we hold about you. If you wish to see this please ask to view it in a session.

You can ask us to change any information that we hold about you that is incorrect.

You have the right to ask us to delete information that we hold about you, which we will do, except for that which we have a legal obligation to keep – for example, for our business tax purposes.

If you wish to complain about how we handle your data, in the first instance please contact DR Hypnotherapy Services Ltd. If your complaint is not resolved to your satisfaction you can contact the Information Commissioners Office https://ico.org.uk/concerns/handling/ or 0303 123 1113